Call Recording Featured Articles

Customer engagement analytics firm CallMiner announced multi-language support to provide its speech analytics services around the world. As …

8/15/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/12/2017

VoiceBase and Voxbone announced a new partnership where customers using Voxbone communications services have pre-integrated access to the Vo…

8/10/2017

After a rigorous verification process, Verba's Collaboration Compliance and Recording Platform has been verified as Citrix Ready. It is now …

8/10/2017

Thomson Reuters recently updated its financial desktop Eikon to address MiFID II research unbundling requirements.

8/9/2017

Today, TelStrat International, Ltd. announced that the TelStrat Engage WFO SaaS was selected as the exclusive call recording and workforce o…

8/7/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/5/2017

In early December 2016, the Grand Rapids Police internal investigators discovered that a phone line marked "non-recorded" had in fact been r…

8/3/2017

Genesys announced this week that PureCloud now supports more than one million interactions daily. The cloud-based customer engagement and em…

8/3/2017

Providing people with the ability to reach your organization - and, when no one is available, leave a recorded message - can be helpful to b…

8/2/2017

The prevalence of mobile communications is colliding head-on with the upcoming implementation of MiFID II for all financial advice and busin…

8/1/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

7/29/2017

A new partnership between Zenylitics and CallMiner intends to make every interaction in the contact center a moment of Zen, as Zenylitics wi…

7/26/2017

Regardless of the contact center solution you select for your call center, regulatory compliance and security must be front of mind in the s…

7/25/2017

Spikko, a provider of multi-line and compliant mobile call recording solutions, and CIS, a provider of screen and call recording capabilitie…

7/24/2017

Contact centers handle sensitive payment information daily. Unfortunately, this necessary evil has the potential to hurt your customers, org…

7/24/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

7/22/2017

COPC this week launched the RevealCX quality assurance monitoring system as a commercial offering.

7/20/2017

Today, ASC announced that EVOIPneo recording software is now the only certified solution for recording communications within the TETRA 7.0 A…

7/19/2017

Companies in the U.K. should be planning for MiFID II now, as the deadline for compliance with this new regulation is in January.

7/18/2017

Regulatory agencies are constantly revising rules around business procedure and policy, especially when it comes to compliance and meeting a…

7/18/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

7/15/2017

ASC Technologies and TELES just announced that they will be creating a joint cloud based call recording solution for the recording and docum…

7/13/2017

The meeting taking place concerned the launch of a report into the future for the UK's financial sector after Brexit. While discussing the r…

7/12/2017

Rules related to call recording are set to get a whole lot stricter in light of the upcoming Markets in Financial Instruments Directive II e…

7/12/2017

NICE COMPASS is the workforce optimization firm's newest release, which automates compliance assurance in adding new capability to the NICE …

7/11/2017

"This call may be recorded for quality assurance," is a message each of us have heard countless times over the years. Every time you've had …

7/8/2017

There are quite a few legal restrictions surrounding call recording, and these rules often vary by state, making them even harder to follow.…

7/7/2017

Cyara recently unveiled its Call Recording Validation (CRV) solution, which will now come as a component of the Cyara platform

7/7/2017

Contact centers are often the face of an organization and a critical first point of customer interaction shaping the organization's brand im…

7/6/2017