Call Recording Featured Articles

Call recording is a necessary tool in the arsenal of the modern contact center. Cloud-based or on-premises, call recording solutions enable …

5/27/2017

Noble Systems Corporation announced the arrival of Noble Secure Payment Assist, a tool that improves customer service and protects customer …

5/26/2017

Recently, Syntec, a preeminent managed services provider and network operator in the UK, announced its CardEasy MOTO payment solution is now…

5/25/2017

To avoid recording sensitive customer information that could be breached, some companies have a policy of "stop-start," in which agents stop…

5/25/2017

Increasingly, frustrated customers are taking steps of their own to improve quality management and customer service by holding organizations…

5/22/2017

"This call may be recorded for quality assurance," is not to extend your wait time to speak with a human. Call recording adds invaluable ins…

5/20/2017

Version 6.7 of the Empirix Hammer Test System has been upgraded with new functionalities to test, optimize, detect and measure performance i…

5/19/2017

Recording and monitoring 100 percent of call center calls doesn't have to be overwhelming for busy managers. Available technology like CallC…

5/19/2017