Call Recording Featured Articles

Call recording is an often overlooked, but powerful tool in business. This necessary component of communications does everything from provid…

6/24/2017

The latest group to fall into California's call recording trap are two anti-abortion activists who covertly video-recorded their private dis…

6/23/2017

Call recording is a versatile tool. From quality assurance and compliance to court cases and customer service - maybe even a social feud or …

6/22/2017

CallRail has added a service to its call recording platform that allows it to automatically spot keywords.

6/22/2017

Call recording systems, and other cloud phone system elements, can be a big help in providing the best in customer service for end users.

6/22/2017

Quality monitoring, training and compliance are just a few of the reasons why organizations are flocking to call recoding solutions. This mo…

6/17/2017

VoiceBase's PCI Detection and Redaction features are now compliant with the Level 1 service provider designation of the 3.2 PCI DSS.

6/16/2017

Next Generation Data will now host the cloud-based call recording service by TeleWare to support its new Cloud Call platform.

6/14/2017

Call recording can be a valuable business tool for companies with external-facing contact centers. But it also includes ensuring personal pr…

6/14/2017

Enter stage right: CallCabinet. Today, the provider of cloud-based call recording solutions and Microsoft independent software vendor partne…

6/13/2017

Call recording is a fixture in the modern organization. From compliance and quality assurance, to training and sales, the uses are many and …

6/10/2017

Call recording provides both customer- and inward-facing benefits for the contact center.

6/9/2017

The recording and quality monitoring software suite from CXM is now compliant with key communication and contact center solutions from Avaya…

6/8/2017

The value of call recording is in using the recordings, and CallMiner Eureka from CallMiner allows that to happen.

6/8/2017

The Veterans Crisis Line (VCL), a suicide prevention hotline for U.S. veterans, has failed to address a number of recommendations to improve…

6/5/2017

From quality assurance and training, to compliance and more, call recording is an integral piece to contact center performance, delivering u…

6/3/2017

Frontier IT recently highlighted several of the nation's biggest electronic protected healthcare information breaches (and fines) on record.…

6/2/2017

A large call center operation with multiple locations has just chosen Etech to provide it with quality management and assurance solutions.

6/1/2017

Today, in a joint announcement, Phillips & Cohen announced an expanded partnership with CallMiner Eureka to improve its agents' level of com…

6/1/2017

Contact centers have been steadily expanding their ability to interact with consumers on multiple channels including email, screen activitie…

5/31/2017

Call recording is a necessary tool in the arsenal of the modern contact center. Cloud-based or on-premises, call recording solutions enable …

5/27/2017

Noble Systems Corporation announced the arrival of Noble Secure Payment Assist, a tool that improves customer service and protects customer …

5/26/2017

Recently, Syntec, a preeminent managed services provider and network operator in the UK, announced its CardEasy MOTO payment solution is now…

5/25/2017

To avoid recording sensitive customer information that could be breached, some companies have a policy of "stop-start," in which agents stop…

5/25/2017

Increasingly, frustrated customers are taking steps of their own to improve quality management and customer service by holding organizations…

5/22/2017

"This call may be recorded for quality assurance," is not to extend your wait time to speak with a human. Call recording adds invaluable ins…

5/20/2017

Version 6.7 of the Empirix Hammer Test System has been upgraded with new functionalities to test, optimize, detect and measure performance i…

5/19/2017

Recording and monitoring 100 percent of call center calls doesn't have to be overwhelming for busy managers. Available technology like CallC…

5/19/2017

Today, Broadsoft and CallCabinet announced successful interoperability testing on the BroadSoft BroadWorks Release 22.0 and CallCabinet's At…

5/18/2017

SIP Print Group celebrates its 10,000th Allworx SIP Print call recording seat installed, proving its presence in the market.

5/17/2017