Call Recording Featured Articles

Spikko, a provider of multi-line and compliant mobile call recording solutions, and CIS, a provider of screen and call recording capabilitie…

7/24/2017

Contact centers handle sensitive payment information daily. Unfortunately, this necessary evil has the potential to hurt your customers, org…

7/24/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

7/22/2017

COPC this week launched the RevealCX quality assurance monitoring system as a commercial offering.

7/20/2017

Today, ASC announced that EVOIPneo recording software is now the only certified solution for recording communications within the TETRA 7.0 A…

7/19/2017

Companies in the U.K. should be planning for MiFID II now, as the deadline for compliance with this new regulation is in January.

7/18/2017

Regulatory agencies are constantly revising rules around business procedure and policy, especially when it comes to compliance and meeting a…

7/18/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

7/15/2017

ASC Technologies and TELES just announced that they will be creating a joint cloud based call recording solution for the recording and docum…

7/13/2017

The meeting taking place concerned the launch of a report into the future for the UK's financial sector after Brexit. While discussing the r…

7/12/2017

Rules related to call recording are set to get a whole lot stricter in light of the upcoming Markets in Financial Instruments Directive II e…

7/12/2017

NICE COMPASS is the workforce optimization firm's newest release, which automates compliance assurance in adding new capability to the NICE …

7/11/2017

"This call may be recorded for quality assurance," is a message each of us have heard countless times over the years. Every time you've had …

7/8/2017

There are quite a few legal restrictions surrounding call recording, and these rules often vary by state, making them even harder to follow.…

7/7/2017

Cyara recently unveiled its Call Recording Validation (CRV) solution, which will now come as a component of the Cyara platform

7/7/2017

Contact centers are often the face of an organization and a critical first point of customer interaction shaping the organization's brand im…

7/6/2017

The latest and most sophisticated Cloud recording solutions transcend their on-premise relatives by providing the most up-to-date, scalable …

7/5/2017

"This call may be recorded for quality assurance," is a message each of us have heard countless times over the years. Every time you've had …

7/1/2017

Businesses need to rely on call recording technology when processing payments over the phone.

6/29/2017

Datatex has re-engineered Amethyst, its call recording system.

6/28/2017

Call recording software is an absolute must to ensure quality in the contact center.

6/26/2017

For individual companies that need to protect themselves from expensive violations of the fiduciary rule (either deliberate or accidental), …

6/26/2017

Call recording is an often overlooked, but powerful tool in business. This necessary component of communications does everything from provid…

6/24/2017

The latest group to fall into California's call recording trap are two anti-abortion activists who covertly video-recorded their private dis…

6/23/2017

Call recording is a versatile tool. From quality assurance and compliance to court cases and customer service - maybe even a social feud or …

6/22/2017

CallRail has added a service to its call recording platform that allows it to automatically spot keywords.

6/22/2017

Call recording systems, and other cloud phone system elements, can be a big help in providing the best in customer service for end users.

6/22/2017

Quality monitoring, training and compliance are just a few of the reasons why organizations are flocking to call recoding solutions. This mo…

6/17/2017

VoiceBase's PCI Detection and Redaction features are now compliant with the Level 1 service provider designation of the 3.2 PCI DSS.

6/16/2017

Next Generation Data will now host the cloud-based call recording service by TeleWare to support its new Cloud Call platform.

6/14/2017