MP Anne Marie Morris Suspended After Recording of Racial Slur Surfaces


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MP Anne Marie Morris Suspended After Recording of Racial Slur Surfaces





July 12, 2017

Typically when we think of call recording in a business setting, we associate it with the familiar automated response that occurs when we dial in to a call center. The “this call may be recorded for quality assurance” message is one that we’ve all heard a time or two before. However, there are plenty of other ways call recording can be used, both personally and professionally.

In call centers, call recording can be used to provide managers with some insight regarding how agents handle calls. Are they friendly enough? How do they handle angry callers? Is there any room for improvement? All these questions can be answered by simply listening to the recordings. They can also be used to catch agents in the act of being disrespectful to customers.

That same principle applies to all businesses where call recording is used. The general rule in life is, “If you don’t have anything nice to say, don’t say anything at all.” The unspoken part of that sentence is that’ll it’ll come back to bite you if you say something rude, especially if that interaction is being recorded. This is a problem MP Anne Marie Morris faced this week after she made an inappropriate comment during a meeting on Brexit—and her audience was much larger than that of a typical call center agent.

The meeting taking place concerned the launch of a report into the future for the UK’s financial sector after Brexit. While discussing the ramifications that will likely come to pass if no deal is made, Morris said to the audience at the East India Club in central London, “Now we get to the real n****r in the woodpile which is in two years what happens if there is no deal?”

Obviously, her racial slur was upsetting and completely unnecessary. To make matters worse for her, though, was the fact that the meeting was being recorded. Theresa May was given the recording, to which she responded, “I was shocked to hear of these remarks, which are completely unacceptable…I immediately asked the Chief Whip to suspend the party whip…Language like this has absolutely no place in politics or in today's society,” according to the Daily Mail.

Morris was immediately suspended from the Tory party after the recording was released, hurting both herself and the party as a whole. Although the average call center agent or business professional might have a much smaller stage on which to make a blunder like this, the results would remain the same. It’s important for everyone to keep in mind that if calls are being recorded legally, they can be used against you as verifiable evidence if the need arises. Morris learned that lesson the hard way, so make sure to learn from her mistakes and behave professionally while on the phone.



 




Edited by Maurice Nagle

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