Call Recording Featured Articles

PDX Partners. announced its partner TeleQuery released Life Matters, a sly mobile audio recording system for Apple products. Life Matters us…

11/17/2017

StarTele Logic announced it's launched a new mobile cloud telephony service to enhance services for its growing international clients. The c…

11/17/2017

UK-based Yack.net has developed a tool that records and transcribes video and voice calls, allowing users to go back to their chats for spec…

11/17/2017

This week, TeleWare and Pennine announced a new partnership aimed at bringing compliant call recording solutions to the channel, which will …

11/14/2017

HyTrust, Inc. announced findings from its latest cloud adoption survey, which was conducted at VMWorld 2017. The survey evaluated the deploy…

11/10/2017

MyOperator is an Indian firm focused on cloud-based telephony, and recently unveiled an offering specifically for stockbrokers, which includ…

11/10/2017

NICE inContact announced the CXone Agent is now available on the Salesforce AppExchange. With the addition, users gain the ability to unify …

11/10/2017

MegaPath announced its business communications services officially passed its annual HIPAA audit. This achievement demonstrates MegaPath's d…

11/7/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

11/4/2017

InsideSales.com now allows customers take leverage Microsoft Azure to store their call recordings.

11/3/2017

This week, Verint unveiled its Automated Quality Management (AQM) solution that comes as an integrated element of the Verint workforce optim…

11/3/2017

Aeriandi has expanded its PCI DSS voice services offering with automatic speech recognition technology. This offering, which is already in u…

10/31/2017

At the recently concluded LISTEN 17 Conference, CallMiner announced the release of a number of playbooks of its own - Eureka Success Playboo…

10/30/2017

This week, CaaS provider Voxbone unveiled a new partnership with Gridspace to integrate the Gridspace AI capability into the Voxbone platfor…

10/27/2017

This week, CallCabinet announced multi-language support for Atmos, its cloud-based call recording solution. In adding multi-language support…

10/24/2017

Today, Serenova announced the purchase of TelStrat, a provider of workforce management, analytics, quality and call recording solutions, whi…

10/23/2017

MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWo…

10/20/2017

Avella unveiled NurseConnect, a new patient support program with the aim of educating and engaging those managing health conditions with spe…

10/20/2017

This week, speech and customer analytics firm CallMiner announced a new partnership with PTP, which brings together CallMiner contact center…

10/19/2017

Taking place October 22-25 at the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona, this year's event presents the theme "R…

10/18/2017

Dialog Direct selected CallMiner's Eureka platform and MyEureka solution in order to enhance its Dialog Direct platform to provide a more co…

10/13/2017

Mid-market businesses will now benefit from Avaya and BT Wholesale's personalized and tailored cloud experience which has previously been re…

10/13/2017

Call recording offers a variety of benefits that can help improve internal operations so businesses can be more effective in delivering opti…

10/11/2017

The full enactment of MiFID II on January 3, 2018 will heavily impact communications recording for any organization offering investment advi…

10/9/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

10/7/2017

This week, the Department of Defense Finance and Accounting Service (DFAS) augmented its arsenal of workforce optimization tools in place wi…

10/6/2017

AudioCodes has enhanced its One Voice for Microsoft 365 solution. New are call recording, CloudBond 365 hybrid and Cloud Connector Edition s…

10/6/2017

Snap Recordings will demonstrate its new unified communications featuring message recording technology at the BroadSoft Connections Conferen…

10/5/2017

The most valuable commodity in the modern enterprise is data. Data-driven decision making is not a nice-ity, but a necessity in our digital …

10/5/2017

In recognition that this kind of thing happens, some regulators are moving to implement new requirements for financial advisors and traders …

9/29/2017