Call Recording Featured Articles

Masergy announced that, for the twelth time, it received the PCI Compliance Professional Services certification.

9/19/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

9/16/2017

Brazos Valley Council of Governments in Texas has called on NICE to supply its NICE Inform record and management reproduction solution.

9/15/2017

MiFiD II requires more than just call recording. It also requires businesses to actively monitor calls. And AI can help them do that in an e…

9/13/2017

This week, Semafone announced the appointment of John Donaldson to the position of Chief Finance Officer (CFO) to build off of the impetus f…

9/13/2017

The BT Group has done away with Legacy WFO Solutions and opted to employ NICE as a way to revitalize its contact center.

9/8/2017

Today, Edgewater Networks unveiled the EdgeMarc Skype for Business Edition Intelligent Edge - EdgeMarc 7301. The new release builds on EdgeM…

9/8/2017

Seven years after a decision was made regarding call center retention times in Portugal, an amendment has changed it all to extend the time …

9/8/2017

Customer service, quality assurance, regulatory compliance, public safety - these functions drive the need for comprehensive communications …

9/5/2017

The truth is businesses never know what situations may arise that would benefit from being able to access recorded calls, but each week, new…

9/2/2017

Even in businesses where recordings are mandated, their uses can extend beyond simply storing them for compliance with local and national re…

9/1/2017

Active call monitoring allows emergency service organizations to prioritize calls for help.

8/31/2017

BroadSoft is embedding Dubber call recording technology in its BroadSoft Business unified communications as a service.

8/31/2017

On August 24, it was announced that resolution seeking company, CallMiner, and Voxbone had joined forces in one of the best possible mergers…

8/28/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/26/2017

To help businesses more easily address compliance, Ban-Koe Companies and myHRcounsel have joined forces.

8/23/2017

CallCabinet's Atmos cloud call recording and agent evaluation solution was named a 2017 Communications Solutions Product of the Year. CallCa…

8/22/2017

Today, NICE unveiled the NICE Compliance Center, a fully compliant call recording solution for the contact center industry, which brings tog…

8/21/2017

ZOOM International has come out with a new tool that enables contact center managers to find and analyze omnichannel interactions via a few …

8/21/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/19/2017

In an attempt to further improve the call center process, DYL has taken measures to fully integrate with Vertafore, one of the most popular …

8/18/2017

Verint unveiled Verint Recording for Public Safety, an omnichannel recording solution more than capable of keeping up with the digital age.

8/17/2017

One of the key components needed for successful call monitoring is reporting and analytics. Recording all calls is step one when it comes to…

8/16/2017

Customer engagement analytics firm CallMiner announced multi-language support to provide its speech analytics services around the world. As …

8/15/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/12/2017

VoiceBase and Voxbone announced a new partnership where customers using Voxbone communications services have pre-integrated access to the Vo…

8/10/2017

After a rigorous verification process, Verba's Collaboration Compliance and Recording Platform has been verified as Citrix Ready. It is now …

8/10/2017

Thomson Reuters recently updated its financial desktop Eikon to address MiFID II research unbundling requirements.

8/9/2017

Today, TelStrat International, Ltd. announced that the TelStrat Engage WFO SaaS was selected as the exclusive call recording and workforce o…

8/7/2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording…

8/5/2017