Call Recording Industry News

TMCNet:  AltiGen partners with Insource to provide contact center solution

[December 11, 2012]

AltiGen partners with Insource to provide contact center solution

Dec 11, 2012 (Datamonitor via COMTEX) -- AltiGen Communications, Inc., a provider of software-based Unified Communications solutions, and Insource Technology Corporation have announced an agreement to provide AltiGen's MaxACD Contact Center for Microsoft Lync.

"Insource Technology Corporation has built an impressive reputation over the years for providing unmatched service and expertise," said AltiGen VP of Sales Mike Plumer.

"In addition to their wide range of Microsoft and network services offerings, they are developing value add products such as the Insource Lync Virtual Receptionist. We are impressed by their comprehensive approach to providing complete solutions for their customers. We are extremely pleased to have them join our growing network of top Microsoft partners offering MaxACD." AltiGen's MaxACD Contact Center for Lync provides a simple to deploy, simple to use, and simple to manage call center for Lync. Features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud. Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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