Call Recording Industry News



TMCNet:  Verint Customer Engagement Solutions Recognized for Excellence and Innovation

[August 30, 2017]

Verint Customer Engagement Solutions Recognized for Excellence and Innovation

Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received several industry honors for solutions in its Customer Engagement portfolio. CUSTOMER magazine, Communications Solutions and Call Center Week (CCW) have recognized Verint (News - Alert) solutions for excellence and innovation, and a focus on helping organizations empower their employees and foster stronger customer engagement.

CUSTOMER Magazine's 2017 CRM Excellence Awards

Verint Engagement Channels suite-with solutions for web, mobile and voice self-service, email and chat, communities and social engagement-earned a spot on CUSTOMER magazine's list of industry leaders in customer relationship management (CRM) products and services. These honors were based on the ability to extend and expand the customer relationship to become all-encomassing, covering the entire enterprise and customer lifecycle. As presented last month, the awards are based on hard data that demonstrates how each winner's products have improved its customers' businesses.

Communications Solutions 2017 Product of the Year Award

TMC (News - Alert)'s Communications Solutions recognized Verint Back-Office Workforce Optimization with a "Product of the Year Award." TMC highlighted its winners and their exceptional solutions that facilitate voice, data and video communication with this annual honor. Presented last month, the awards program cited Verint for the automation and simplification of back-office activities, and for helping organizations gain visibility and improve operations, processes, staffing and key back-office functions.

Call Center Week's 2017 Excellence Awards

Verint also was recognized for its Workforce Optimization suite during the CCW Excellence Awards in Las Vegas. These honors, announced during the June event, highlight individuals and teams that have made a commitment to driving superior contact center and CX performance-and recognize world-class thinking, creativity and execution across the full spectrum of contact center functions. Find out more about Verint's WFO solutions for contact center, branch and back-office operations, and financial trading here.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries-including over 80 percent of the Fortune 100-count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.


[ Back To Call Recording's Homepage ]