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July 02, 2008

Redknee Receives Patent for Customer Service Solution

By Anuradha Shukla
TMCnet Contributor

Redknee (News - Alert), a provider of mission-critical software and solutions for communications service providers, announced today that it’s been issued a United States patent for its “Telecommunications Subscriber Profile Management System.”
By using the newly patented technology, customer service representatives can quickly ascertain the profile and state of a given subscriber, which helps the reps respond to customer queries, and resolve issues in a timely and efficient manner.
According to Redknee, the new patent enables network operators to provide an enhanced subscriber experience by employing a mediation layer to access and aggregate subscriber information that is distributed in a multi-vendor network environment. The patent, one of more than 40 issued or pending patent applications controlled by Redknee also enables subscriber information to be abstracted via an Application Programming Interface for the delivery of personalized and optimized services and content.
Lucas Skoczkowski (News - Alert), chief executive officer of Redknee, said that the company is committed to investing in the future by ensuring the solutions it creates address customers’ challenges.  He said that this announcement is an example of how company officials intend to maintain their market leading position through a combination of innovation and thought leadership.
Bohdan Zabawskyj, chief technical officer at Redknee, said that this patent is yet another affirmation of their objective to equip network operators with market leading technologies for the profitable deployment and support of services and content, and in turn ensure that Redknee remains the software solution provider of choice.
Redknee is a global provider of innovative communication software products, solutions and services. The company was recently picked to provide a real-time rating and charging solution for an unnamed Indian wireless operator, according to officials. The operator will leverage Redknee’s IPRC solution to address its specific need to deliver flexible and tailored pricing plans to more than two million subscribers, company officials say.
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s articles, please visit her columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).


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