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Call Recording: Noble Systems Announces UK Launch of Noble Enterprise Hosted

March 30, 2012

By Anil Sharma, TMCnet Contributor

Noble Systems (News - Alert), a global leader in unified contact center technology solutions, has introduced hosted enterprise solution in the UK.

Officials with Noble Systems said that Noble Enterprise Hosted is a complete contact centre technology solution with all of the advantages of a cloud-based Communication-as-a-Service (CaaS) infrastructure.

The launch, company officials said, marks the first fully hosted offering for Noble Systems in Europe and opens groundbreaking opportunities in hybrid premise/hosted solutions for Noble Systems’ clients."Our U.S. launch confirmed that there is widespread interest in a top-tier hosted alternative,” said Colin Chave, general manager of Noble Systems EMEA, in a statement.

“Given the maturity and sophistication of the contact centre marketplace in the UK, we expect a strong response here as well. More than just a hosted product, we’ve given our clients unprecedented hybrid options and a clear path for migration to a premise-based solution as their needs evolve,” said Chave.According to company officials, with all of the power and performance of the award-winning Noble Enterprise Solution in a unified platform, Noble Enterprise Hosted offers a seamless alternative to the premise-based solution with advantages in scalability, business continuity and cost-of-entry.

But unlike competing CaaS solutions, Noble Systems offers options: a quick, cost-effective path to a premise-based platform or the creation of a unified hosted/premise hybrid that looks and feels identical on agent and management screens.

Recently, Noble Systems Corporation announced that it has been selected by Invacare HCS, a leader in providing patient compliance and reorder of products that promote recovery and active lifestyles, to expand its existing Noble® Enterprise solution to include automated prescription refill notification and fulfillment functionality using messaging and speech technology.

Edited by Juliana Kenny

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