Tech Talk Featured Article

Digital Phone Technology Puts More Power in Business' Hands

May 04, 2012

By Steve Anderson, Contributing TMCnet Writer

Every business wants to save money. The less a business spends on those everyday operational parts of the business, the more they have to put into research and development, marketing, human resources and all those vital components of the business that can improve conditions, boost morale and nourish bottom line. One way to do just that is to switch to digital phone technology.

Digital phone technology isn't the same as Voice over Internet Protocol (VoIP) technology, in that digital phone technology requires a lot less in the way of extra technology to get the system active and rolling. It has a lot of scalable options, allowing a business to take advantage of new technology as it emerges without having to tear down and rebuild a whole center of operations.

Lines can be added and deducted as needed, in many cases, with a simple phone call and a few mouse clicks. Often buildings can not only keep their current phone number and phones, but also potentially save money if a lot of long-distance phone calls are made in the course of normal operations.

Better yet, the other typical barriers to entry that may be expected with any new technological installation aren't near so present here. Learning curves are shallow, if not outright nonexistent, but a system can generally be installed quickly. The longest time to completion is 30 days if the carrier has to get involved in porting numbers, and digital phone service can even be used along with a normal T1 system, adding digital lines as necessary.

There are some downsides to this approach, however, as a high-end data connection becomes vital to ensure that regular data access isn't lost when the digital phone service is used. When a high-end connection isn't available, the voice quality can fall to unacceptable levels. There are methods to work around that to some degree. But typically – the better the connection, the better the voice calling.

So with a proper connection, there's a significant opportunity on the board for most any business to save some money. In fact, there's a fair chance that these days, traditional phone service is already being backhauled over an IP connection anyway. So why not cut out the middleman and take advantage of the service that's available? Especially considering the possibilities associated with digital phone technology.

Edited by Braden Becker

blog comments powered by Disqus