Tech Talk Featured Article

OAISYS Wins TMC's CUSTOMER Magazine 2012 Product of the Year Award

January 31, 2013

By Raju Shanbhag, TMCnet Contributor

Call recording applications help a company keep track of the calls made and their impact on the business. It also helps companies to comply with various regulations easily. Hence, call recording is an important aspect of a company’s day to day business.

OAISYS (News - Alert) has announced that the company’s Tracer with Mobile Recall product has received the CUSTOMER Magazine 2012 Product of the Year Award from Technology Marketing Corporation (TMC (News - Alert)). Mobile Recall products enable OAISYS Talkument and Tracer software solutions.

Mobile Recall supports products that offer mobile Web access to call recordings. Without the need to install any software, it improves user experience and offers various features, such as search and playback. It also makes it easier to find the interaction metadata users are looking for.

Talkument helps users understand risk management and have complete control over it. It also helps manage other issues such as compliance and dispute resolution. It provides Outlook-style interface and allows users to access stored telephone conversations.

Mobile Recall also allows users to save routine searches and even run ad-hoc searches. They can also make use of more than one criterion to search specific recordings from a list. It also helps users to make sense of business information and arrive at informed decisions.

“We at OAISYS are honored to have the pairing of our Tracer quality monitoring solution and Mobile Recall application win a CUSTOMER Magazine 2012 Product of the Year Award," said Brian Spencer (News - Alert), OAISYS president. "We built Mobile Recall in direct response to our customers' need to take their call recordings with them. With Mobile Recall, we have optimized our users' 'bring your own device' experience for accessing recordings using virtually any mobile device.”

The company recently announced that it received patent No. 8,335,299 by the United States Patent and Trademark Office (USPTO). This patent has been obtained for the company’s Portable Voice Document (PVD) technology.

Edited by Ashley Caputo

blog comments powered by Disqus