VoiceBase Announces New PCI Compliance

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VoiceBase Announces New PCI Compliance

June 16, 2017

VoiceBase this week announced it is compliant with version 3.2 of the Payment Card Industry Data Security Standard. More specifically, the cloud-based speech analytics company’s PCI Detection and Redaction features fall under the Level 1 service provider designation of the 3.2 PCI DSS.

“VoiceBase’s completion of the PCI DSS Level 1 certification illustrates our dedication to ensuring that we provide a secure and reliable speech analytics processing environment for our customers’ critical business applications,” said Walter Bachtiger, founder and CEO VoiceBase. “We process massive amounts of PCI sensitive data across various industries, and are committed to meeting a wide range of regulatory requirements.” 

In other recent news from VoiceBase, the company announced its support for Amazon Connect, a new cloud contact center service from Amazon Web Services. (Amazon Connect is based on that company’s Alexa AI technology. That raises the stakes for all contact center suppliers and their customers because, going forward, AI-backed solutions will be able to analyze customer word choice and tone to determine emotion and leverage that information in making call routing decisions).

Also earlier this year, VoiceBase introduced a European instance of its services platform in Europe. The timing of this introduction makes sense given it will help organizations adhere to Directive 95/46/EC and the upcoming General Data Protection Regulation in the European Union.

The European General Data Protection Regulation aims to ensure compliance with strict rules related to data retention and transmission. In doing so, its goal is to ensure the data of any living individual is secured. And it goes into effect May 25, 2018.

VoiceBase also offers a solution that allow for predictive insights. It’s called VoiceBase Insights. After a training period of a few thousand calls, the system can do some very helpful things like determine which customers are upset, which are first time callers, who is calling to cancel an appointment, who needs directions, which agents are rude, and who is about to churn.

Edited by Alicia Young

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