Call Recording Week in Review: Genesys, ASC, GRPD & More


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Call Recording Week in Review: Genesys, ASC, GRPD & More





August 05, 2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there’s no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!

Compliance is an area of focus for industry. With regulations growing at a rapid rate and MiFID II right around the corner it is vital to take a comprehensive view of your recording strategy. Mobile communications is now an integral part of financial institutions and is a channel that deserves requisite attention. Ralf Roesel, Director Product Management, ASC Technologies AG, discusses the imperative of recording mobile communications HERE.

It may feel like a stretch connecting a fallen tarp and call recording, but in Charleston, South Carolina this was the case leading to a bridge closure and an annoyed populace. When no one listens and responds to incoming calls problems can occur. Paula Bernier brings you the whole story HERE.

Cloud-based contact center solutions are all the rage, building moment and truly making a presence. This week Genesys announced its PureCloud cloud-based customer engagement and employee collaboration platform is exceeding expectations. "PureCloud is quite simply the fastest growing customer experience solution on the planet! Market traction has far exceeded industry predictions with active users climbing to the same level as our first-generation cloud solution – but in less than half the time," said Brian Bischoff, senior vice president for PureCloud by Genesys. Complete coverage is HERE.

When it comes to call recording, companies must be transparent in practices. Unlike the Grand Rapids Police Department, recording a line marked “non-recording.” I’ll let TMC’s Alicia Young tell you the tale HERE.

Remember to stop by early and often for all of your call recording news! See you next week!



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