Call Recording Week in Review: Envision, Calabrio, Snap & More


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Call Recording Week in Review: Envision, Calabrio, Snap & More





October 07, 2017

Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there’s no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!

Contact center solution firm Calabrio led the news this week with the unveiling of a new and improved Calabrio ONE offering. The fully integrated engagement and workforce optimization suite for the modern enterprise, is more than capable of supporting modern multichannel operations. Tom Goodmanson, president and CEO of Calabrio, explained “The new platform provides enterprises with the visualization and reporting they need to easily gain insights from customer and employee interaction data to drive results across the business.” All the details are HERE.

Snap Recordings is putting its new wares on display at the upcoming BroadSoft Connections Conference. Showcasing its VoiceCompass messaging system, and the robust feature set the firm offers, attendees are in line for a treat. Everything you need to know is HERE.

Also in the news this week, AudioCodes announced enhancements to One Voice for Microsoft Office 365 solution. Now, users can peruse two new special editions for purchase, call recording, IP phones, improved management capabilities, unified messaging and more. Complete coverage is HERE.

The Department of Defense Finaance and Accounting Services decided to improve workforce optimization tools in place with Envision’s Click2Coach in all of its contact centers. Addressing payroll and benefit needs of retire and active military is challenging, to say the least. But, with Click2Coach DFAS agents can manage any number of types of inquiries from payroll or direct deposit changes, to benefit coverage in optimal fashion. The full story is HERE.

Remember to stop by early and often for all of your call recording news! See you next week!



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