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February 19, 2008

Microsoft CRM, Other Apps to be Provided for UAE's NIC by Itqan

By David Sims
TMCnet Contributing Editor

Itqan a UAE systems Integrator & IT products provider, has been picked by the National Investment Corporation to install hardware and IT infrastructure encompassing work stations, cabling and networking as well as provide software products.
The project involves integrated applications products using Microsoft Dynamics Great Plains ERP, Microsoft CRM, Microsoft SharePoint (MOSS 2007) and document management. It's expected to let NIC (News - Alert) automate its operations with a stable infrastructure and improved security.

Feras Al Jabi, general manager of Itqan, in part credited his firm's "technological expertise" and reputation as a UAE-based systems integrator" for the contract.

Al Jabi sees increasing Itqan's presence in the vertical markets by offering higher end niche products. "Our strategy is to be multi-directional in expanding our market presence. While we focus on introducing new products to existing clients we are equally aim at new clients for our existing products."
Lots of these "National ____ Companies" or "Corporations" in the Emirates have been investing heavily in technology. Earlier this week Dubai-based Emirates National Oil Company subsidiary Leading Edge Technology Services announced a partnership with Dubai-based Palm Utilities to provide CRM and billing implementation services for the company's planned projects.

Saeed Khoory, ENOC Group CEO, said the partnership "not only provides LETS with a strong foothold in a rapidly expanding services sector," but helps Palm Utilities implement air cooling for residential and commercial developments in the region.

According to the agreement, LETS will provide implementation services for Palm Utilities' Oracle (News - Alert) Customer Care & Billing Systems as well as its two subsidiary companies, Palm Water and Palm District Cooling. The contract will cover implementation, training, documentation, integration, reports & printing solutions and cash point installations for CRM & Billing projects.

Keith Levers, Chief Operating Officer, Palm Utilities, said district cooling is "increasingly being accepted as the way forward with the mounting cost of energy and prevailing environmental concerns" in the United Arab Emirates.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is The “BRAIN” Model of Intelligibility in Business Telephony, brought to you by Polycom (News - Alert).

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

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