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April 08, 2008

VoiceObjects Debuts Two New Solutions For Voice Self-Service

By Tracey E. Schelmetic
TMCnet Contributor

Voice self-service solutions provider VoiceObjects (News - Alert) today announced the general availability of its VoiceObjects Desktop for Eclipse and VoiceObjects Developer Edition. Using these new solutions, developers can create over-the-phone, multichannel applications with personalization features that allow customers to personalize their experience.
VoiceObjects is used by customers to improve the customer experience and deliver higher-value interactions. The VoiceObjects 7 suite of products includes: VoiceObjects Server for deployment and management of personalized self-service applications over voice, video, text and Web self-service channels; VoiceObjects Desktop for creating, testing, deploying and monitoring applications; and VoiceObjects Analyzer, a Web-based service used for caller behavior, system and application analysis.
“Businesses are replacing their traditional IVR systems with newer standards-based Web-centric platforms that liberate them from expensive, proprietary development environments," said Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor.  "VoiceObjects Desktop for Eclipse provides a platform, in support of the Java development environment, that will reduce costs and simplify development and management for businesses deploying personalized self-service phone applications in a VoiceXML (News - Alert) environment."
Desktop for Eclipse is an easy-to-use Eclipse-based development environment that provides a graphical-use interface for the design, development, deployment, testing and administration of voice, video, text and Web-based applications. The solution supports two operational modes: a network mode that allows for team collaboration, and a standalone mode that allows developers and consultants to perform offline development and testing.
"VoiceObjects' new Desktop for Eclipse makes our development of effective voice applications easier and more efficient," said Tom Gray, Chief Technology Officer at SpeechStorm (News - Alert). “We like the collaborative development benefits gained in the network mode and the freedom to develop offline in the standalone mode. And because it’s based on Eclipse, we can simply add service creation to our standard development environment, making our developers more productive, which translates into time and cost savings.”
Also included in VoiceObjects Desktop for Eclipse is Storyboard Manager, a software component that eases new design and legacy migration from proprietary IVR systems to the VoiceXML-based platforms and the VoiceObjects Server. The new feature can reduce the time for routine application development tasks by more than 50 percent.
VoiceObjects Developer Edition is a downloadable application to develop over-the-phone voice, video, text or Web-based applications. The new solution incorporates a runtime version of VoiceObjects Server, including the entire library of over 100 media platform drivers to support a variety of IVR and USSD platforms.
“With the introduction of the VoiceObjects Desktop for Eclipse and VoiceObjects Developer Edition, we’re providing an easier way to design self-service phone portals that customize every user experience to achieve a deep level of one-to-one personalization, allowing organizations to better serve customers by accessing content relevant to their needs,” said Michael Codini (News - Alert), chief technical officer, VoiceObjects.
For more information, visit or

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Voice Peering: Reduce Time to Market and Risk, brought to you by Stealth Communications (News - Alert).

Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.

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